1. Delivery coverage

We currently deliver across Bangladesh using trusted courier partners. Available delivery options and fees will be shown at checkout based on your delivery address.

2. Processing time

• Orders are usually processed within 24–48 hours after confirmation.
• Orders confirmed on weekends or public holidays may be processed on the next working day, depending on courier availability.

3. Estimated delivery time

• Inside Dhaka: Usually delivered within 1–3 working days.
• Outside Dhaka: Usually delivered within 2–5 working days.

Delivery times are estimates and may be affected by courier workload, weather, road conditions, strikes, or political unrest.

4. Shipping charges

Delivery charges (inside Dhaka and outside Dhaka) will be displayed clearly at checkout before you confirm your order. Any free shipping offers will be mentioned on the Website or campaign materials.

5. Cash on Delivery & advance payment

• Cash on Delivery (COD) may be available for selected locations. The courier will collect the payment at your doorstep.
• For certain locations or high-value orders, we may require partial or full advance payment via mobile banking or card.
• If the customer repeatedly refuses confirmed COD orders without valid reason, we may limit or block COD for future orders.

6. Order confirmation & tracking

• After placing an order, you may receive confirmation via SMS, phone call, or email using the contact details you provided.
• Once shipped, basic tracking details or an approximate delivery date will be shared via SMS or by our support team on request.
• Please keep your phone reachable so the courier can contact you on the delivery day.

7. Returns & exchanges (defects / wrong item)

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or not the item you ordered, you may request a return or exchange within 3 days of delivery.

• Product must be in unused condition with all tags, box, and accessories.
• You must inform us within 3 days through phone, Facebook/Instagram inbox, or email with clear photos/video of the issue and the parcel.
• We will review your request and confirm whether the product is eligible for return or exchange.

8. Change-of-mind returns

Due to the nature of fashion and eyewear products, we generally do not accept returns for “change of mind” (for example, you simply don’t like the color or style after wearing).

However, we may consider genuine cases on a case-by-case basis before the product has been used. Any such approval is at the sole discretion of MENZIO.

9. Non-returnable conditions

The following situations will normally not be eligible for return or refund:

• Visible signs of use, scratches, or damage caused after delivery.
• Missing original box, pouch, cleaning cloth, or other accessories.
• Products damaged due to misuse, mishandling, or accident.
• Requests made long after the 3-day return window.

10. Refund method

• If a refund is approved, it will be processed through mobile banking, bank transfer, or adjustment against a future order, as agreed.
• Refund processing time may vary depending on the payment method and bank/courier processes.

11. Contact for delivery or return issues

If you face any problem with delivery or need help with a return, contact us:

• Phone: 01576553415
• Email: [email protected]
• Address: Mirpur-11, Dhaka, Bangladesh

This page is a general guide to our current delivery and return practices. MENZIO may update these details from time to time. Please check this page before placing your order.