Terms & Conditions | MENZIO
MENZIO — Terms

Terms & Conditions

By accessing or using https://menzio.store/ (the “Website”), you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before placing any order.

1. General

These Terms apply to all visitors, users, and customers of MENZIO (“we”, “our”, “us”). If you do not agree with these Terms, you should not use this Website or place an order.

We reserve the right to update or modify these Terms at any time without prior notice. The version posted on the Website at the time of your order will apply to that order.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old or using the Website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.

3. Products & pricing

  • We aim to display product colors, specifications, and details as accurately as possible.
  • Actual colors may vary slightly due to display settings or lighting.
  • All prices are listed in Bangladeshi Taka (BDT), unless stated otherwise.
  • We may change prices, offers, or discontinue products at any time without prior notice. Changes do not affect orders already confirmed.
  • In case of an obvious pricing error, we reserve the right to cancel the order or contact you to confirm the correct price before processing.

4. Ordering & payment

Your order is an offer to purchase products from us.

  • We may accept or reject any order at our discretion.
  • Order confirmation is typically sent via SMS, phone call, or email to the contact details you provide.
  • You are responsible for providing accurate and up-to-date contact and delivery information. We are not liable for issues caused by incorrect details.
  • Payment options (e.g., Cash on Delivery, mobile banking, card payments) will be shown at checkout.

5. Shipping & delivery

Delivery timelines, available locations, and shipping charges are described in detail on our Delivery Details page.

  • Estimated delivery times are provided for convenience and are not guaranteed.
  • Delays may occur due to courier issues, strikes, weather, political unrest, or other events beyond our control.
  • Risk of loss passes to you once the order is handed to the courier or delivered to the address you provided.

6. Returns, exchanges & refunds

Our returns and exchange rules are described in more detail on the Delivery Details page.

In general, we accept return or exchange requests for defective, damaged, or wrong items within a limited number of days from delivery, provided the product is unused and in original condition with all tags and packaging.

We reserve the right to refuse returns that do not meet our conditions (for example, used items, missing accessories, signs of misuse, or unreasonable delay in reporting an issue).

7. Intellectual property

  • All content on this Website, including logos, product photos, graphics, text, and layout, is owned by MENZIO or used with permission.
  • You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.

8. Prohibited use

You agree not to use this Website for any unlawful or abusive purpose, including but not limited to:

  • Engaging in fraudulent orders or payment abuse.
  • Attempting to hack, disrupt, or overload our Website or servers.
  • Uploading malicious code, viruses, or harmful content.
  • Impersonating another person or misrepresenting your identity.

9. Limitation of liability

To the maximum extent permitted by applicable law, MENZIO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this Website or from any products purchased, including but not limited to loss of profit, data, or business opportunities.

Our total liability for any claim relating to a product will not exceed the amount you paid for that product.

10. Third-party links & services

Our Website may contain links to third-party websites or services (for example, payment gateways, courier tracking pages, social media). We are not responsible for the content, privacy practices, or terms of these third-party sites.

11. Governing law & jurisdiction

These Terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes arising out of or related to these Terms, the Website, or your orders shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

12. Contact information

If you have questions about these Terms, you can contact us at:

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